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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | OFFICE OF RAIL REGULATION |
| Main Category: | Services |
| Procurement Method: | Open procedure (below threshold) |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £120,000 |
| Release Date: | 13 March 2025 |
| Application Deadline: | 21 February 2025 |
| Contract Start Date: | 24 March 2025 |
All 2 notices for this procurement, oldest first.
Complaints Handling Satisfaction Survey
Complaints Handling Satisfaction Survey
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
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Awarded to
| Award value: | £108,284 |
| Award decision date: | 13 March 2025 |
| Award status: | Active |
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Pipeline status
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Application Deadline
21 February 2025
Closed
Estimated Value
£120,000
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Book a free consultation →| Contract End Date: |
| 31 March 2029 |
| Contract Duration: | 4.1 years |
| Procurement ID (OCID): | ocds-b5fd17-5eaea1e4-8369-4a8b-80f6-f778fd1ee78c |
| Notice Reference: | c1ac845b-598c-43df-a6f3-cc36b62652a9-833613 |