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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Norwich City Council |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £125,000 |
| Release Date: | 21 May 2024 |
| Application Deadline: | 1 March 2024 |
| Contract Start Date: | 12 May 2024 |
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Awarded to
| Award value: | £125,000 |
| Award decision date: | 8 April 2024 |
| Award status: | Active |
The main telephone number of Norwich City Council is 0344 980 3333. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the council's own business systems. This provides business continuity and disaster recovery options. A compliant Direct Award has been made via a call-off agreement with Crown Commercial Services (CCS) under Lot 4d - Inbound Telephony Services of the Network Services 3 Framework (RM6116).
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Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
1 March 2024
Closed
Estimated Value
£125,000
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Book a free consultation →| Contract End Date: |
| 12 May 2029 |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd |
| Notice Reference: | 5ab7af14-247f-4978-9caa-2dd5b6ffcdd6-753215 |