Loading page content…
Loading page content…
Loading contract search results…
Loading contract details…
| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | London Borough of Brent |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: |
| Closed |
| Estimated Value (ex. VAT): | £396,664 |
| Release Date: | 14 March 2025 |
| Application Deadline: | 30 December 2024 |
| Contract Start Date: | 31 March 2025 |
| Contract End Date: | 31 March 2027 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-c36230ac-4e3f-4064-85d8-fb48328d693c |
| Notice Reference: | b98c89a0-dc1f-4779-a30d-94cb566b0c38-833777 |
All 3 notices for this procurement, oldest first.
Service Desk Telephone Support - Shared Technology Services
Service Desk Telephone Support - Shared Technology Services
Service Desk Telephone Support - Shared Technology Services
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £396,664.71 |
| Award decision date: | 14 March 2025 |
| Award status: | Active |
On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis. It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension. The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams. Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests. The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA.
Published contracts in the last 12 months
85
total contracts
£197.3m
total value
£4,485,086
average contract size
Typical categories
Child Vision Screening Service (Provider Selection Regime) (Most Suitable Provider Process)
London Borough of Brent · WAC-642007
Market Engagement Event – Brent Parent and Infant Relationship Service (PAIRS)
London Borough of Brent · WAC-640236
Brent Child Vision Screening Service Market Engagement (Provider Selection Regime)
London Borough of Brent · WAC-623634
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
30 December 2024
Closed
Estimated Value
£396,664
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →