Home ContractsCA12546 - Out of Hours Customer Contact Service

CA12546 - Out of Hours Customer Contact Service

WAC ID:91427

Public SectorAward updateClosedSME-friendly

Source:	Contracts Finder
Notice Type:	Award update
Buyer:	Karbon Homes
Main Category:	Services
Procurement Method:	Open procedure
Tender Status:	Closed
Estimated Value (ex. VAT):	Not specified
Release Date:	23 May 2024
Application Deadline:	30 October 2023
Contract Start Date:	31 October 2023
Contract End Date:

Procurement timeline

All 4 notices for this procurement, oldest first.

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Tender notice· 23 Jun 2023
CA12546 - Out of Hours Customer Contact Service
Tender amendment· 24 Jul 2023
CA12546 - Out of Hours Customer Contact Service
Tender amendment· 24 Jul 2023
CA12546 - Out of Hours Customer Contact Service
Award update· 23 May 2024Viewing
CA12546 - Out of Hours Customer Contact Service

Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.

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Award outcome

Awarded to

AQUARIUS CONTACT CENTRES LIMITEDGB-CFS-284455

Award value:	£297,000
Award decision date:	22 May 2024
Award status:	Active

Contracting Authority

Organisation

Karbon Homes

Submission Details

Description

Karbon Homes requires an Out of Hours (OOH) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour (ASB). To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA12546. Not registered: Visit https://suppliers.multiquote.com then register and quote CA12546 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

Links & Documents

Original notice

View the published notice on Contracts Finder.

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About Karbon Homes

Published contracts in the last 12 months

total contracts

£275.8m

total value

£15,321,994

average contract size

Typical categories

Construction workFinancial and insurance servicesBusiness services: law, marketing, consulting, recruitment, printing and security

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Pipeline status

Not added

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Application Deadline

30 October 2023

Closed

WAC Reference

WAC-91427

Updated daily

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