Customer Experience Platform
| Source: | Find a Tender Service (FTS) |
| Buyer: | South Norfolk Council and Broadland District Council |
| Main Category: | Goods |
| Procurement Method: | — |
| Tender Status: | Planned |
| Estimated Value (ex. VAT): | £792,000 |
| Release Date: | 18 June 2024 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-0470d3🔒 BidWriter |
| Notice Reference: | 018770-2024🔒 BidWriter |
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Description
We are inviting expressions of interest to explore options to achieve the Council’s ambitions to develop, create and implement a customer experience platform. Both Council plans outline a strategic objective to deliver services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. • Easy to access services for all, as and when our customers need them • Increase in the first point of contact resolution • Keep the customer informed to reduce avoidable demand• Improve internal workflow and case management
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Estimated Value
£792,000
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