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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | South Norfolk Council |
| Main Category: | Services |
| Procurement Method: | Competitive procedure with negotiation |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Awarded to
| Award status: | Active |
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council.
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Pipeline status
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| Release Date: | 30 September 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-0470d3 |
| Notice Reference: | 060821-2025 |
All 4 notices for this procurement, oldest first.
Customer Experience Platform
South Norfolk Council: Customer Relation Management Software Package
South Norfolk Council: Customer Relation Management Software Package
South Norfolk Council: Customer Relation Management Software Package
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal