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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Southern Housing |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £1,941,906 |
| Release Date: | 25 June 2024 |
| Application Deadline: | 21 November 2023 |
| Contract Start Date: | 2 December 2024 |
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Awarded to
| Award value: | £1,941,906 |
| Award decision date: | 29 March 2024 |
| Award status: | Active |
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
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total value
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Application Deadline
21 November 2023
Closed
Estimated Value
£1,941,906
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Book a free consultation →| Contract End Date: |
| 1 December 2029 |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d |
| Notice Reference: | c27704df-b075-47c2-b437-f08a98f44de1-762072 |