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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Isle of Wight Council |
| Main Category: | Services |
| Procurement Method: | Direct award |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £26,059.05 |
| Release Date: | 21 March 2025 |
| Application Deadline: | 21 March 2025 |
| Contract Start Date: | 31 March 2025 |
| Contract End Date: | 30 September 2025 |
| Contract Duration: | 6 months |
| Procurement ID (OCID): | ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56 |
| Notice Reference: | 565908af-ede0-4778-83c2-e06d0a111280-835383 |
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £26,059.05 |
| Award decision date: | 21 March 2025 |
| Award status: | Active |
The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025. The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually. To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below: 1. Avaya subscription 2. Support and maintenance 3. Virsae remote call management system
Published contracts in the last 12 months
197
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Pipeline status
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Application Deadline
21 March 2025
Closed
Estimated Value
£26,059.05
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