PR Media Relations and Crisis Management Support Services

Award Criteria

Award based on MEAT criteria: Quality (50%), Social Value (10%) and Price (40%). Quality evaluation will assess the bidder’s capability to provide strategic PR, media relations and crisis communications services in line with the specification, with price and social value assessed against the submitted tender response.

Description

Raven Housing Trust is seeking to appoint an experienced and proactive PR and communications agency to work in partnership with its in-house Marketing and Communications Team. The successful provider will act as a strategic communications partner, delivering high-quality PR, media relations, reputation management and crisis communications support to help strengthen Raven's profile, protect its reputation and support its wider organisational objectives. The appointed agency will provide strategic PR and reputation management support, proactive and reactive media relations, horizon scanning, thought leadership opportunities, crisis communications (including 24/7 support), media training for senior leaders, and ongoing performance reporting and strategic advice. Raven is seeking a provider that can demonstrate a strong understanding of the social housing sector, provide challenge and independent insight, identify opportunities proactively, and offer trusted advice when sensitive or fast-moving issues arise. The successful bidder will operate as an extension of Raven's Marketing and Communications Team and will be expected to develop collaborative, long-term working relationships with key stakeholders. The contract will commence on 31 March 2027 and will be awarded for an initial period of 2 years, with the option to extend for a further 2 years at Raven's discretion. Interested suppliers should register and submit their tender responses via the In-Tend Portal in accordance with the procurement documentation provided.

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