Dover Harbour Board - Provision of Cleaning Services

Framework agreement

Description

To provide a fully managed outsourced cleaning service for Dover Harbour Board under a NEC 4 Term Service Contract (TSC). The Services shall comprise the provision of cleaning and associated facilities services across the Port Authority's estate, including but not limited to: Internal cleaning of buildings and facilities. External cleaning of buildings and structures. Road sweeping and litter picking/collection within external areas (excluding waste collection and disposal services). Beach cleaning. Jet washing and pressure cleaning. Window cleaning. Winter maintenance services, including snow clearance where required. Supply, installation, maintenance and replenishment of hand dryers and washroom hygiene services. Grounds maintenance services. Provision of all associated consumables, equipment, management, supervision, and ancillary services necessary for the effective delivery of the Services. The Authority's estate comprises a range of operational and non-operational buildings and external areas. Service requirements may vary by location and are subject to seasonal fluctuations, operational demands and changes in site usage. In addition to routine scheduled services, the Contractor shall provide ad hoc, reactive, periodic, and event-related cleaning services as required. This may include deep cleaning, emergency response cleaning and additional cleaning requirements associated with special events, operational activities, or unforeseen circumstances. The Contractor shall maintain sufficient resources and operational flexibility to accommodate variations in service volumes and frequencies throughout the Contract Term.

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