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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | Link Group |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Submission Methods: |
| Electronic submission |
| Tender Status: | Open |
| Estimated Value (ex. VAT): | £1,500,000 |
| Release Date: | 6 November 2026 |
| Application Deadline: | 23 November 2026 |
| Procurement ID (OCID): | ocds-h6vhtk-06d7f3 |
| Notice Reference: | 105513-2026 |
All 2 notices for this procurement, oldest first.
Replacement of Corporate Telephony and Contact Centre Environment
Replacement of Corporate Telephony and Contact Centre Environment
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Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.
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Pipeline status
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Application Deadline
23 November 2026
17 days left
Estimated Value
£1,500,000
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