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Contact Management Project

WAC ID:696107

Local GovernmentPlanning updatePre-tender24 days left2023/54

Source:	Find a Tender Service (FTS)
Notice Type:	Planning update
Buyer:	West Northamptonshire Council
Main Category:	Services
Procurement Method:	—
Tender Status:	Pre-tender
Estimated Value (ex. VAT):	Not specified
Release Date:	6 November 2026
Application Deadline:	30 November 2026
Contract Start Date:	31 July 2027 (Estimated)

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Contracting Authority

Organisation

West Northamptonshire Council

Angel Street, Northampton, NN1 1ED

Submission Details

Description

procurement of UC telephony and contact centre system West Northamptonshire Council is undertaking pre-market engagement to support market research only and to help make any procurement process more focused and efficient Whilst this notice is categorised under Unified Communications Telephony and Contact Centre, West Northamptonshire Council welcomes responses from suppliers of CRM, Contact Centre, UC Telephony, Integration and related customer engagement capabilities. The engagement forms part of a wider Contact Management Programme seeking to modernise customer interactions across multiple channels

CPV Classifications1 code — click to expand

72000000IT services: consulting, software development, Internet and support

Links & Documents

Original notice

View the published notice on Find a Tender Service (FTS).

View original notice

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Application Deadline

30 November 2026

24 days left

WAC Reference

WAC-696107

Updated daily

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