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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | THAMES WATER UTILITIES LIMITED |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: |
| Open |
| Estimated Value (ex. VAT): | £1,320,000,000 |
| Estimated Value (inc. VAT): | £1,584,000,000 |
| Release Date: | 2 November 2026 |
| Application Deadline: | 4 December 2026 |
| Enquiry Deadline: | 23 November 2026 |
| Contract Start Date: | 31 March 2028 (Estimated) |
| Contract End Date: | 31 March 2035 (Estimated) |
| Contract Duration: | 7.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-0785a2 |
| Notice Reference: | 103905-2026 |
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| Call-off method: | Direct call-off (no competition) |
IMPORTANT: Please read this section before deciding whether you wish to register for this event. This section provides you with information regarding the scope of this procurement and details some of the key requirements that a successful applicant MUST be able to deliver. Thames Water has a growing smart metering estate. Through this procurement event it is seeking to identify qualified suppliers to manage the expansion of the smart metering programme and the meter replacement programme as assets reach their end of life, this is Lot 1. The commercial objectives are outcome based, reflecting the 'as a service' nature of the proposed agreement. Lot 2 is focused on managing the legacy installed smart meter base. This agreement will scale down over time as meters reach their end of life and are subsequently replaced by the Lot 1 service provider. The contract term is likely to run across several AMP periods, the initial term finishing at the end of AMP9. There will be contract provisions to extend in subsequent AMP periods, upto and including AMP12. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is 3rd December 2026 at 12 noon.
The key deliverables under Lot 1 include; End-to-end delivery of Smart Connected Customer as a Service, Planning, appointments and customer contact, Meter supply and installation (coordinate digs, via 3rd party), Communication network and systems for life of assets, Meter repair and maintenance (new and legacy) Each supplier is accountable for its systems up to confirmed receipt of data in Thames Water's MDMS. Thames Water owns all data, including customer data, and can take a full extract or bring capability onto its own platforms as required. Lot 1 provides live appointment and job status APIs, returns interaction history by the next day, gives Thames Water agents read-only access and feeds the Enterprise Data Platform. Provide & operate the data service Provide & operate work, workforce & customer mgmt. systems Integrate across the service
The key deliverables under Lot 2 include; Operate legacy communication networks Maintain legacy firmware and head end systems Maintain legacy connectivity (raise field work to Lot 1 if required) Support legacy transition Novated connectivity arrangements, where applicable Each supplier is accountable for its systems up to confirmed receipt of data in Thames Water's MDMS. Thames Water owns all data, including customer data, and can take a full extract or bring capability onto its own platforms as required. Sustain the legacy technology Maintain monitoring and data flows Support coordinated operations
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Pipeline status
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Application Deadline
4 December 2026
32 days left
Estimated Value
£1,320,000,000
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