Home ContractsCouncil Tax Call Handlers

Council Tax Call Handlers

WAC ID:661088

Local GovernmentAward noticeClosed

Source:	Contracts Finder
Notice Type:	Award notice
Buyer:	LONDON BOROUGH OF NEWHAM
Main Category:	Services
Procurement Method:	Call-off from a framework agreement
Tender Status:	Closed
Estimated Value (ex. VAT):	£325,022.8

Award outcome

Awarded to

NEC SOFTWARE SOLUTIONS UK LIMITEDGB-COH-00968498

Award value:	£325,022.8
Award decision date:	26 July 2026
Award status:	Active

Contracting Authority

Organisation

LONDON BOROUGH OF NEWHAM

Newham Dockside, LONDON, E162QU

Submission Details

Description

The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259

CPV Classifications1 code — click to expand

79500000Business services: law, marketing, consulting, recruitment, printing and security

Links & Documents

Original notice

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Application Deadline

5 August 2026

Closed

Estimated Value

£325,022.8

WAC Reference

WAC-661088

Updated daily

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