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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Health Education and Improvement Wales (HEIW) |
| Main Category: | Services |
| Procurement Method: | Award procedure without prior publication of a call for competition |
| Method Rationale: | This contract was awarded via a Direct Award through the GCloud 14 Framework Agreement, utilising their guidance on determining the best value solution. |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 29 September 2026 |
| Application Deadline: |
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Awarded to
| Award status: | Active |
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.
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| Procurement ID (OCID): | ocds-h6vhtk-077cd8 |
| Notice Reference: | 092034-2026 |