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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | South Ribble Borough Council |
| Main Category: | — |
| Procurement Method: | Below threshold - limited competition |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 22 September 2026 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-077794 |
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Awarded to
| Award status: | Active |
Chorley Council and South Ribble Borough Council (the Council) operate a shared Customer Services function, managing high volumes of contact across a range of services including revenues and benefits, waste, elections and general enquiries. From time to time, the Council experiences peaks in demand, resource pressures, or unplanned disruptions that impact its ability to maintain target service levels. The Council is therefore seeking a flexible and responsive provider to deliver temporary call handling support to ensure continuity of service and maintain a positive customer experience.
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54
total contracts
£13.6m
total value
£367,726
average contract size
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Pipeline status
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| 089665-2026 |