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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Ofgem |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £940,000 |
| Release Date: | 11 September 2026 |
| Application Deadline: | 1 January 2026 |
| Contract Start Date: | 13 August 2026 |
| Contract End Date: |
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Awarded to
| Award value: | £940,000 |
| Award decision date: | 13 August 2026 |
| Award status: | Active |
Ofgem require a supplier to provide a fully managed, cloud-based telephony and communications platform, delivering voice services, unified communications, contact centre functionality, reporting, and administration tools through a single integrated solution. The contract includes software licences and will support the retention and transfer of telephone numbers. The supplier will also provide service management, maintenance, support, and access to a self-service administration portal to allow it to manage users, call flows, routing, and configuration settings.
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Pipeline status
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Application Deadline
1 January 2026
Closed
Estimated Value
£940,000
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| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc |
| Notice Reference: | d0ca73f8-dfc5-4eb7-b5f3-2529bba832e3-913858 |