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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: |
| NHS Blood and Transplant |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Open |
| Estimated Value (ex. VAT): | £9,166,666 |
| Estimated Value (inc. VAT): | £11,000,000 |
| Release Date: | 11 September 2026 |
| Application Deadline: | 6 October 2026 |
| Enquiry Deadline: | 23 September 2026 |
| Contract Start Date: | 1 January 2027 (Estimated) |
| Contract End Date: | 31 December 2029 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-06b25f |
| Notice Reference: | 086513-2026 |
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NHS Blood and Transplant (NHSBT) is procuring delivery partners for the Donor and Session Programme (DASP), a strategic digital transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. The procurement is divided into two Lots: Lot 1: Technical Implementation Partner The Technical Implementation Partner will support the technical implementation of the selected CRM Platform and associated digital ecosystem. The scope includes solution design, configuration, integration, data migration, testing, deployment, transition, implementation governance, technical assurance and operational readiness. Suppliers tendering for Lot 1 must align their Tender Response to one of the eligible CRM Platforms identified in the Invitation to Tender documents. The proposed technical solution, implementation approach and associated commercial submissions must be prepared consistently on the basis of the selected CRM Platform. Lot 2: Business Change Partner The Business Change Partner will support the business change, adoption and operational transformation required to implement DASP successfully. The scope includes operating model and workforce transformation, stakeholder engagement, change impact assessment, communications, learning and capability development, adoption planning, business readiness, benefits realisation and transition to business as usual. NHSBT intends to award a single-supplier contract for each Lot. Suppliers may tender for either Lot or both Lots but must submit a complete and independently compliant Tender Response for each Lot tendered for. The full requirements, eligible CRM Platforms, procurement procedure, Conditions of Participation, award criteria, evaluation methodology, timetable, contract terms and submission instructions are set out in the Invitation to Tender and associated tender documents available through Atamis under reference C468497.
The Technical Implementation Partner will support the technical implementation of the selected CRM Platform and associated digital ecosystem. The scope includes solution design, configuration, integration, data migration, testing, deployment, transition, implementation governance, technical assurance and operational readiness. Suppliers tendering for Lot 1 must align their Tender Response to one of the eligible CRM Platforms identified in the Invitation to Tender documents. The proposed technical solution, implementation approach and associated commercial submissions must be prepared consistently on the basis of the selected CRM Platform.
Contract period: 1 January 2027 → 31 December 2029
The Business Change Partner will support the business change, adoption and operational transformation required to implement DASP successfully. The scope includes operating model and workforce transformation, stakeholder engagement, change impact assessment, communications, learning and capability development, adoption planning, business readiness, benefits realisation and transition to business as usual.
Contract period: 1 January 2027 → 31 December 2029
Document pack· 1 file
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Pipeline status
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Application Deadline
6 October 2026
22 days left
Estimated Value
£9,166,666
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