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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | London Borough of Brent |
| Main Category: | — |
| Procurement Method: | Direct award |
| Method Rationale: | This is a complex contract to re-procure, involving both a complex, technical procurement, and multiple council departments with differing specifications. If awarded to a different supplier then there is significant work to transition several of the council’s financial systems to use the new supplier which would not be possible for technical and operational reasons before the existing contract expires. The Council cannot risk the disruption to this service as this would impact income collection via e-commerce, online or telephone payments from residents and customers. Therefore, Officers intend to use this time in an effective way to plan a new procurement exercise and procure compliantly a suitably experienced supplier to deliver and support the transition to a possible new supplier of merchant acquiring services. |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
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Awarded to
| Award value: | £900,000 |
| Award status: | Pending |
Merchant Acquiring is an essential contract from a financial perspective as it is necessary to enable residents and customers to pay the council by debit and credit card, over £100m a year is collected by the council using this contract. This service is a key part of the council’s support systems, and essential for the council to be able to collect payments by card as people expect in 2026. The contract helps enable the goals set out in the Customer Access Strategy to strive to make the online customer journey accessible, user-friendly and straightforward, as customers expect to be able to pay for services online using their cards.
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Book a free consultation →| Release Date: | 11 September 2026 |
| Application Deadline: | — |
| Contract Start Date: | 30 September 2026 |
| Contract End Date: | 31 March 2028 |
| Contract Duration: | 1.5 years |
| Procurement ID (OCID): | ocds-h6vhtk-06f8a4 |
| Notice Reference: | 086649-2026 |