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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | Utility Regulator |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Open |
| Estimated Value (ex. VAT): | £185,000 |
| Estimated Value (inc. VAT): | £222,000 |
| Release Date: | 4 September 2026 |
| Application Deadline: | 5 October 2026 |
| Enquiry Deadline: | 25 September 2026 |
| Contract Start Date: | 31 October 2026 (Estimated) |
| Contract End Date: | 30 October 2028 (Estimated) |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-h6vhtk-06f253 |
| Notice Reference: | 083921-2026 |
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The Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project. This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the ‘energy CCR’). The energy CCR will be a two-tiered register with a medical tier (for those reliant on electricity for healthcare needs and those with a terminal illness) and a needs-based tier. The water CCR will remain as a single tiered CCR during Phase 1 and needs-based recording will not be introduced for water during this phase. Further details on requirements are outlined in the Specification document.
Document pack· 1 file
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Pipeline status
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Application Deadline
5 October 2026
22 days left
Estimated Value
£185,000
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