TISL Eckoh 2 year renewal - TrainTracker / Stations Connect

WAC ID:645107

TransportAward noticeClosed2023/54

Source:	Find a Tender Service (FTS)
Notice Type:	Award notice
Buyer:	Rail Delivery Group
Main Category:	—
Procurement Method:	Direct award
Method Rationale:	Both services are fully integrated within the existing operational and technical environment and have established interfaces, processes and operational dependencies. Replacing the services would require significant redevelopment, integration, testing and migration activity. This would introduce implementation risk, service continuity risk and potentially impact RDG's ability to maintain regulated customer service performance standards. The associated transition costs and operational impacts would be disproportionate to the benefits of changing supplier during the proposed contract period.
Tender Status:	Closed
Estimated Value (ex. VAT):	Not specified
Release Date:	27 August 2026
Application Deadline:	—
Contract Start Date:	8 September 2026
Contract End Date:	8 September 2028
Contract Duration:	2.0 years
Procurement ID (OCID):	ocds-h6vhtk-06ed80
Notice Reference:	081722-2026

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Award outcome

Awarded to

Eckoh LtdGB-PPON-PMDL-4116-ZXRM

Award value:	£750,708
Award status:	Pending

Contracting Authority

Organisation

Rail Delivery Group

First Floor North, 1 Puddle Dock,, London, EC4V 3DS

Description

Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regulated customer contact centre performance and critical industry communications. A change of supplier would require redevelopment and migration of both services, including replacement of existing integrations, service testing and operational transition activities. Such changes would create disproportionate technical and operational difficulties and introduce avoidable service continuity risks.

Pipeline status

Not added

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WAC Reference

WAC-645107

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