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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | GREENSQUAREACCORD LIMITED |
| Main Category: | Services |
| Procurement Method: | Award procedure without prior publication of a call for competition |
| Method Rationale: | The contract was awarded through the Crown Commercial Service (CCS) G-Cloud 14 (Lot 2- Cloud Software) Framework Agreement following a direct award process in accordance with the framework terms and the Public Contracts Regulations 2015. GSA undertook an assessment of available suppliers and services on the G-Cloud 14 Digital Marketplace and determined that Omfax System Ltd's services best met GSA's requirements and represented the most economically advantageous solution. |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: |
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Awarded to
| Award status: | Active |
GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.
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Book a free consultation →| 6 August 2026 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-06dd2c |
| Notice Reference: | 074499-2026 |