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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Halton Housing |
| Main Category: | — |
| Procurement Method: | Below threshold - open competition |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 3 August 2026 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-065f52 |
All 2 notices for this procurement, oldest first.
External Call Handling Service
External Call Handling Service
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Awarded to
| Award status: | Active |
Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.
Published contracts in the last 12 months
20
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£18.4m
total value
£2,303,125
average contract size
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| 073318-2026 |