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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Kent County Council |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £157,625 |
Pipeline status
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Application Deadline
29 April 2026
Closed
Estimated Value
£157,625
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Book a free consultation →| Release Date: | 28 July 2026 |
| Application Deadline: | 29 April 2026 |
| Contract Start Date: | 30 September 2026 |
| Contract End Date: | 1 October 2028 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-fdad8c37-2dd4-42ed-8c1b-605b938fd228 |
| Notice Reference: | 752d3834-6f03-429f-953e-53b6a906809d-908612 |
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Awarded to
| Award value: | £157,625 |
| Award decision date: | 20 May 2026 |
| Award status: | Active |
Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints The initial contract term is for 2 Years with a possible 1 Year extension.
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