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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | National Library of Scotland |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 17 July 2026 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-0674d7 |
| Notice Reference: | 067817-2026 |
All 2 notices for this procurement, oldest first.
Customer Relationship Management (CRM) Solution
Customer Relationship Management (CRM) Solution
Awarded to
| Award status: | Active |
The National Library of Scotland (the Library) is procuring a Service Provider to implement a cloud‑hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library. The contract covers the first phase of the Library’s wider CRM programme. It focuses on improving fundraising and supporter engagement, strengthening communications and stewardship, and establishing secure, governed data flows between systems. It is expected that the contract will cover the period from June 2026 to 31 December 2028 (with implementation running to 31 December 2026, followed by 24 months support & maintenance), with the option to extend for a further 3 x 12 months, awarded annually, subject to satisfactory performance and continued requirements.
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