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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Department for Work & Pensions |
| Main Category: | — |
| Procurement Method: | Direct award |
| Method Rationale: | This is a contract for support and maintenance services for two pairs of diverse Fixed Extranet Connections installed in our data centres. The Vocalink Fixed Extranet Connections hardware connects DWP’s Central Payment System (CPS) to the international banking system, offering continuous, secure, and reliable connectivity to UK payment services. The Central Payment System is DWP’s tool for managing Annually Managed Expenditure (AME) and processing payments to citizens. The Vocalink Fixed Extranet Service is critical to citizen payments transacted using the Central Payment System, such as State Pensions, Benefits Payments, and allowances. This service is deployed for access into, Bacs, ICS, CASS, PayPort and the Payment Services Website. Vocalink International Ltd retains an exclusive contractual right to maintain its own proprietary hardware and there are no reasonable alternatives to these maintenance services. The maintenance fee ensures that DWP receives over 99.999% availability for the Central Payment System with proactive line monitoring, 24/7/365 helpdesk management, and a 4-hour fault response time. |
| Tender Status: | Closed |
All 3 notices for this procurement, oldest first.
Vocalink Fixed Extranet Maintenance Services
Vocalink Fixed Extranet Maintenance Services
Vocalink Fixed Extranet Maintenance Services
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Awarded to
| Award status: | Active |
This is a contract to provide maintenance to the two pairs of diverse Fixed Extranet connections installed in DWP Data Centres for access to the banking network through the Central Payment System.
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| Release Date: | 9 July 2026 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-069a41 |
| Notice Reference: | 064905-2026 |