Loading page content…
Loading page content…
Loading contract search results…
Loading contract details…
| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | Habinteg Housing Association Limited |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Open |
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Estimated Value
£291,666.67
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →| Estimated Value (ex. VAT): |
| £291,666.67 |
| Estimated Value (inc. VAT): | £325,000 |
| Release Date: | 7 July 2026 |
| Application Deadline: | — |
| Enquiry Deadline: | 30 July 2026 |
| Contract Start Date: | 1 November 2026 (Estimated) |
| Contract End Date: | 31 October 2029 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-069a02 |
| Notice Reference: | 063501-2026 |
All 2 notices for this procurement, oldest first.
Habeinteg Housing Association - Telephony Solution
Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
Ready to bid on this contract?
BidWriter AI writes your tender response in minutes — import this contract in one click.
View Original Notice
Access the full notice on the official portal
Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
Document pack· 1 file
Published contracts in the last 12 months
11
total contracts
£3.4m
total value
£860,417
average contract size
Typical categories