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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender update |
| Buyer: | HAFOD HOUSING ASSOCIATION LIMITED |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: |
| Open |
| Estimated Value (ex. VAT): | £882,000 |
| Estimated Value (inc. VAT): | £1,058,400 |
| Release Date: | 6 July 2026 |
| Application Deadline: | 10 August 2026 |
| Contract Start Date: | 27 September 2026 (Estimated) |
| Contract End Date: | 27 September 2029 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-06c368 |
| Notice Reference: | 063060-2026 |
All 3 notices for this procurement, oldest first.
Unified Communications
Unified Communications
Unified Communications
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Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform. This contract will support Hafod's digital transformation and transition away from traditional PSTN/ISDN infrastructure. Key Requirements Include: Core UC Services: Cloud/IP telephony, voice call packages, DDI management, and cross-device collaboration (voice, video, messaging on mobile, laptop, and tablet) utilizing existing WAN. Integrations: Full integration with Microsoft 365 tenancy and Civica Cx (SaaS CRM). Contact Centre Functionality: Omnichannel features including Automated Call Distribution (ACD), Intelligent Contact Routing (ICR/IVR) with speech recognition, administrative reporting tools, and call recording/quality management solutions. Hardware & Support: Supply of supporting hardware, transformation/migration support, and ongoing maintenance. Contract Duration: 3 years initially, with options to extend by up to 3 further periods of 2 years each (2+2+2), up to a maximum total duration of 9 years. Estimated Contract Start Date: 28th September 2026. Terms: Contract will be awarded under Hafod Standard Terms and Conditions for Services (Schedule 6). Bidders may submit proposed amendments for consideration.
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Published contracts in the last 12 months
5
total contracts
£2.6m
total value
£882,000
average contract size
Typical categories
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Application Deadline
10 August 2026
Closed
Estimated Value
£882,000
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