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Microsoft Dynamics 365 Contact Centre Telephony Programme Implementation

WAC ID:618995

Local GovernmentAward noticeClosedSME-friendly

Source:	Contracts Finder
Notice Type:	Award notice
Buyer:	SUFFOLK COUNTY COUNCIL
Main Category:	Services
Procurement Method:	Call-off from a framework agreement
Tender Status:	Closed
Estimated Value (ex. VAT):	£230,160
Release Date:	2 July 2026
Application Deadline:	29 June 2026
Contract Start Date:	30 June 2026

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Award outcome

Awarded to

TTEC Consulting (UK) LimitedGB-COH-03424866

Award value:	£230,160
Award decision date:	29 June 2026
Award status:	Active

Contracting Authority

Organisation

SUFFOLK COUNTY COUNCIL

ENDEAVOUR HOUSE 8 RUSSELL RD, IPSWICH, IP12BX

Submission Details

Description

Previously awarded. Published here for transparency purposes. Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft telephony software; Copilot Studio, Teams, Dynamics 365 Contact Centre and Customer Service.

CPV Classifications1 code — click to expand

72000000IT services: consulting, software development, Internet and support

Links & Documents

Original notice

View the published notice on Contracts Finder.

View original notice

About SUFFOLK COUNTY COUNCIL

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Application Deadline

29 June 2026

Closed

Estimated Value

£230,160

WAC Reference

WAC-618995

Updated daily

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