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| Source: | Contracts Finder |
| Notice Type: | Award update |
| Buyer: | Government Commercial Agency |
| Main Category: | Services |
| Procurement Method: | Other - Direct Award |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £999,000 |
| Release Date: | 23 June 2026 |
| Application Deadline: | 23 January 2023 |
| Contract Start Date: | 29 May 2023 |
All 2 notices for this procurement, oldest first.
Provision of Customer Experience Platform
Provision of Customer Experience Platform
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
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Awarded to
| Award value: | £1,291,892 |
| Award decision date: | 29 May 2023 |
| Award status: | Active |
A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources
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Pipeline status
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Application Deadline
23 January 2023
Closed
Estimated Value
£999,000
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| 29 May 2027 |
| Contract Duration: | 4.1 years |
| Procurement ID (OCID): | ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be |
| Notice Reference: | c5a6366b-667e-43fc-837c-51cccac086e9-903199 |