Home ContractsOut of Hours Phone Service

Out of Hours Phone Service

WAC ID:614538

Public SectorAward noticeClosed32014L0024

Source:	Find a Tender Service (FTS)
Notice Type:	Award notice
Buyer:	Housing Solutions
Main Category:	Services
Procurement Method:	Award procedure without prior publication of a call for competition
Method Rationale:	Housing Solutions awarded this contract by direct award through the Fusion21 Rreactive Repairs and Empty Buildings Framework, Lot 5b, which was established in accordance with the Public Contracts Regulations 2015. The framework permits participating contracting authorities to award contracts directly to framework suppliers in accordance with the framework terms and award mechanisms.
Tender Status:	Closed
Estimated Value (ex. VAT):	Not specified
Release Date:	22 June 2026

🤝 Need a consortium or subcontracting partner?

SMEs & Primes team up to win opportunities like this. Find partners on the board.

Find partners →

Award outcome

Awarded to

Davies Group LimitedGB-FTS-183602

Award status:

Active

Contracting Authority

Organisation

Housing Solutions

Crown House, Crown Square, Waldeck Road, Berkshire, SL6 8BY

Description

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year.

CPV Classifications2 codes — click to expand

79512000Business services: law, marketing, consulting, recruitment, printing and security

79510000Business services: law, marketing, consulting, recruitment, printing and security

About Housing Solutions

Published contracts in the last 12 months

total contracts

£2.6m

total value

£372,449

average contract size

Typical categories

Business services: law, marketing, consulting, recruitment, printing and securityElectrical machinery, apparatus, equipment and consumablesHotel, restaurant and retail trade services