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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | Rail Delivery Group |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: |
| Open |
| Estimated Value (ex. VAT): | £1,800,000 |
| Estimated Value (inc. VAT): | £1,800,000 |
| Release Date: | 12 June 2026 |
| Application Deadline: | 13 July 2026 |
| Enquiry Deadline: | 3 July 2026 |
| Contract Start Date: | 31 August 2026 (Estimated) |
| Contract End Date: | 31 August 2029 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-06b47c |
| Notice Reference: | 055927-2026 |
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We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according to eligibility criteria and rules. The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group’s (RDG) CRM infrastructure. This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility.
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Application Deadline
13 July 2026
31 days left
Estimated Value
£1,800,000
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