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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Planning update |
| Buyer: | TransPennine Trains Limited |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: |
| Pre-tender |
| Estimated Value (ex. VAT): | £115,200 |
| Estimated Value (inc. VAT): | £115,200 |
| Release Date: | 1 May 2026 |
| Application Deadline: | 15 May 2026 |
| Procurement ID (OCID): | ocds-h6vhtk-068ff7 |
| Notice Reference: | 040595-2026 |
All 3 notices for this procurement, oldest first.
Gesture of Goodwill Platform/ App
Gesture of Goodwill Platform/ App
Gesture of Goodwill Platform/ App
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TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations. The system allows colleagues to issue goodwill gestures to customers at the point of interaction. While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting. TPT is therefore seeking to understand what improved functionality and capability may be available within the market. Further information can be found within the PME Information pack.
Published contracts in the last 12 months
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total value
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Application Deadline
15 May 2026
Closed
Estimated Value
£115,200
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