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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | NHS Midlands & Lancashire Commissioning Support Unit |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: |
| Closed |
| Estimated Value (ex. VAT): | £133,000 |
| Release Date: | 22 April 2026 |
| Application Deadline: | 15 December 2025 |
| Contract Start Date: | 1 January 2026 |
| Contract End Date: | 31 December 2026 |
| Contract Duration: | 1.0 years |
| Procurement ID (OCID): | ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd |
| Notice Reference: | 9b243168-13f1-4079-b706-ca26c366e85f-894006 |
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £133,000 |
| Award decision date: | 19 December 2025 |
| Award status: | Active |
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)
Published contracts in the last 12 months
22
total contracts
£2.4m
total value
£109,690
average contract size
Typical categories
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
15 December 2025
Closed
Estimated Value
£133,000
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