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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | Legal Aid Agency |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Pre-tender |
| Estimated Value (ex. VAT): | £24,400,000 |
| Estimated Value (inc. VAT): | £29,280,000 |
| Release Date: | 27 March 2026 |
| Application Deadline: | 28 April 2026 |
| Procurement ID (OCID): | ocds-h6vhtk-0524f0 |
| Notice Reference: | 028308-2026 |
All 9 notices for this procurement, oldest first.
Provision of Contact Centre Services to the Legal Aid Agency
Provision of Contact Centre Services to the Legal Aid Agency
Provision of Contact Centre Services to the Legal Aid Agency
Provision of Contact Centre Services to the Legal Aid Agency
Provision of Contact Centre Services to the Legal Aid Agency
Provision of Contact Centre Services to the Legal Aid Agency
Provision of Contact Centre Services to the Legal Aid Agency
Provision of Contact Centre Services to the Legal Aid Agency
Provision of Contact Centre Services to the Legal Aid Agency
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The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
Published contracts in the last 12 months
14
total contracts
£198.9m
total value
£15,300,308
average contract size
Typical categories
Pipeline status
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Application Deadline
28 April 2026
Closed
Estimated Value
£24,400,000
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