Home ContractsCalabrio Work Force Management (WFM)

Calabrio Work Force Management (WFM)

WAC ID:574212

Local GovernmentAward noticeClosed

Source:	Contracts Finder
Notice Type:	Award notice
Buyer:	The North Yorkshire Council
Main Category:	Services
Procurement Method:	Direct award
Tender Status:	Closed
Estimated Value (ex. VAT):	£241,896
Release Date:	25 March 2026
Application Deadline:	28 February 2026
Contract Start Date:	1 March 2026

View Original Notice

Access the full notice on the official portal

🤝 Need a consortium or subcontracting partner?

SMEs & Primes team up to win opportunities like this. Find partners on the board.

Find partners →

Award outcome

Awarded to

Opus Business Systems Limited t/a Opus TelecomsGB-CFS-332741

Award value:	£241,896
Award decision date:	1 March 2026
Award status:	Active

Contracting Authority

Organisation

The North Yorkshire Council

County Hall, Racecourse Lane,, Northallerton, DL7 8AD

Submission Details

Description

Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.

CPV Classifications1 code — click to expand

48000000Software package and information systems

Links & Documents

Original notice

View the published notice on Contracts Finder.

View original notice

About The North Yorkshire Council

Published contracts in the last 12 months

664

total contracts

£1925.5m

total value

£13,753,508

average contract size

Typical categories

Food, beverages, tobacco and related productsHealth and social work servicesIndustrial machinery

Similar contracts

North Yorkshire Adult Social Care - Thriving Care Homes Framework

The North Yorkshire Council · WAC-641126

DFG Lifting Equipment

The North Yorkshire Council · WAC-640760

Vouchers for the supply of E-Cigarettes and associates products - 851-NYC-HA

The North Yorkshire Council · WAC-639535

Browse all contracts

Pipeline status

Not added

Add to pipeline

Imports the contract into your BidWriter pipeline · Qualify before you commit to bid

Assign to team member

Delegate this bid in BidWriter

Run Bid / No Bid analysis

Score this opportunity in BidWriter

Application Deadline

28 February 2026

Closed

Estimated Value

£241,896

WAC Reference

WAC-574212

Updated daily

View in BidWriter

Need help writing this bid?

Our specialists write winning tender responses. Free consultation, no obligation.

Book a free consultation →