Quomps Splash Park - Operation, Servicing & Seasonal Maintenance Contract (2026-2029)

Award Criteria

The contract will be awarded based on the following criteria and weightings, as set out in the tender specification: Quality of methodology, RAMS and Service Plan - 35% Assessment will consider the robustness of the proposed service methodology, risk assessments, method statements, seasonal operation plan, and approach to water quality management and plant servicing. Price & Value for Money - 35% Tenderers will be evaluated on total annual price, call‑out rates, parts pricing, and overall value for money across the contract term. Experience & References - 15% This includes relevant experience in operating and maintaining splash parks or equivalent water play facilities, and references for comparable contracts within the last five years. Resourcing, Resilience & Contract Management - 10% Evaluation will consider staffing, qualifications, resilience and cover arrangements, and the proposed approach to contract and communication management. Sustainability - 5% Assessment of measures related to chemical use, waste reduction, water and energy efficiency, and sustainable operational practices.

Description

Christchurch Town Council is procuring a three‑year contract (with an optional one‑year extension) for the servicing, operation and maintenance of the Quomps Splash Park. The Contractor will provide all daily operational checks, water quality testing, chemical dosing, plant room operations, and public‑facing readiness tasks throughout the seasonal operating period. The service includes two site visits per day during the open season, monthly microbiological testing using an accredited laboratory, annual deep cleaning and disinfection of the three water tanks, routine plant servicing, and reactive maintenance of pumps, filters, jets and controls. The Contractor must supply all chemicals, consumables, PPE, and specialist equipment required to deliver the service. The contract also includes seasonal commissioning, end‑of‑season decommissioning/winterisation, and winter call‑outs for flooding or system protection. All work must comply with relevant UK water quality, safety, electrical and pool plant standards, and must be carried out by suitably competent personnel. The required services must be delivered in accordance with the detailed specification and service levels set out in the tender documents.

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