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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD |
| Main Category: | Services |
| Procurement Method: | Award procedure without prior publication of a call for competition |
| Method Rationale: | THIS NOTICE IS PUBLISHED ON BEHALF OF THE NORFOLK AND WAVENEY INTEGRATED CARE BOARD This contract has been awarded under the urgent circumstances provision of the Provider Selection Regime (PSR). This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This award is being made urgently and the reason for the urgency was not foreseen by the ICB for the reasons outlined within this notice. This award is being made in order to prevent risk to patient and public safety, and the ICB is not able to satisfy the requirements of regulations 6 - 13 for the reasons outlined below. The award is needed urgently as the current provider (Access Community Trust) has gone into administration and can no longer provide wellbeing, mental health and crisis support services for the Great Yarmouth and Waveney, and West Norfolk population. The ICB urgently wishes to maintain this activity, and the wellbeing, mental health and crisis avoidance outcomes it promotes for residents of Great Yarmouth, Waveney and West Norfolk. N&W Mind, who are already commissioned to provide the same services in North and South Norfolk, can expand their existing provision to meet this need. They can do this with close to immediate effect. Award decision-maker: - Designate Deputy Chief Executive and Executive Director of Strategy, Digital and Commissioning NHS Suffolk and North East Essex Integrated Care Board and NHS Norfolk and Waveney Integrated Care Board Date of approval: - 26th February 2026 No conflicts of interest, or potential conflicts of interest, were declared by any decision makers. |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 24 March 2026 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-067283 |
| Notice Reference: | 026715-2026 |
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Awarded to
| Award status: | Active |
The East and West Community Wellbeing and Crisis Hubs offer a safe space to get support for mental health, wellbeing and crisis, in the community. They provide warm welcome and supportive staff to offer help, advice, or a listening ear. Provision includes café-style food and drink to purchase; advice and information on local services and support; including mental health and wellbeing; the opportunity to meet other people with experience of mental; ill-health support - from a quick chat over a cup of tea to longer-term support social activities and groups; open access support; and evening mental health crisis support (on referral). The East and West Community Wellbeing and Crisis Hubs provide the following core services from bases in Kings Lynn and Gorleston, serving the population of West Norfolk and Great Yarmouth and Waveney: - Daytime Hub and Community Café/drop-in (10am to 5pm Monday to Sunday) The daytime hubs offer open access drop-in to the communal areas of the hub and the community café. Referrals are self-selecting, but recommendations from other professionals to use the daytime hub and word of mouth are also acceptable. In addition to extensive provider-led mental health and wellbeing provision, a wide range of partner organisations work with Hubs to enable provision and/or access, to an extensive range of VCSE and statutory support, helping to promote health and wellbeing, and address wider determinants of mental ill-health. Evening Crisis Hub (6pm to 10pm Monday to Sunday) The service will offer low-level UEC pathway intervention designed to support admission avoidance for lower severity cases, providing brief interventions for a few hours, and supporting onward access to a structured programme of support delivered by each Hub provider, or onward referral to additional mental health support, as appropriate. Intensive Support Programme (10am to 5pm Monday to Sunday) Available to people who have experienced a crisis and used the evening hub, and/or professionals who are concerned someone is at risk of experiencing a crisis episode.
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