St Gregory's College - ICT Managed Service Partner

Description

• A core managed service, management of all ICT against an agreed SLA • A Service Desk, available 51 weeks a year including out of hours access and emergency support • Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements • Strategic advice and direction to the College's leaders regarding ICT policy, procedures and best practice • Responsibility for design, specification, installation, and management of all ICT infrastructure • Supply of goods and services based on an agreed Best Value approach • Management of 3rd parties where relevant to the ICT support • Relevant monitoring, management, patching • Regular performance reporting • Access to the highest quality digital training materials to support in-house delivery • Advice on the impact of policy updates on the ICT solution and support • There is an expectation that the provider will support and/or drive innovation, particularly around AI and environmental sustainability. • Maintain technical documentation • Maintain operational documentation, for example inventory management and risk registers • Collective partnership targets aligned to the College's objectives • In College support for the integration and upgrade of the ICT Solution. • Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service. There will be immediate project work needed in 2026

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