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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | TRANSPORT FOR LONDON |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £14,279,000 |
| Release Date: | 4 March 2026 |
| Application Deadline: | 21 November 2025 |
| Contract Start Date: | 29 March 2026 |
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Awarded to
| Award value: | £14,279,000 |
| Award decision date: | 17 February 2026 |
| Award status: | Active |
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.
Published contracts in the last 12 months
77
total contracts
£694.8m
total value
£10,856,265
average contract size
Pipeline status
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Application Deadline
21 November 2025
Closed
Estimated Value
£14,279,000
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Book a free consultation →| Contract End Date: |
| 29 March 2030 |
| Contract Duration: | 4.1 years |
| Procurement ID (OCID): | ocds-b5fd17-ec370a4d-768b-4d1e-9946-7167cb89c107 |
| Notice Reference: | 1812e19a-0bbf-440f-bed7-c01e413b8c2c-886918 |