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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Northumberland County Council |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
Pipeline status
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Application Deadline
1 September 2025
Closed
Estimated Value
£852,330
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| £852,330 |
| Release Date: | 2 March 2026 |
| Application Deadline: | 1 September 2025 |
| Contract Start Date: | 16 February 2026 |
| Contract End Date: | 15 February 2029 |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173 |
| Notice Reference: | f000f631-7c08-4a35-b605-ce531b6797f4-886591 |
All 2 notices for this procurement, oldest first.
Contract for The Provision of a CRM Solution
Contract for The Provision of a CRM Solution
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £852,330 |
| Award decision date: | 8 December 2025 |
| Award status: | Active |
The Council intends to procure a strategic Customer Relationship Management (CRM) platform to enable it to transform the customer and staff experience. The CRM platform will provide a proactive customer experience, automate processes and provide workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. The strategic platform will replace our main existing CRM and workflow tools by either bringing them together in one place or offering an alternative solution to the CRM that we currently have in place. Further information and the ITT documents are available via the OPEN Tender portal.
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