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| Source: | Find a Tender Service (FTS) |
| Buyer: | Together Housing Association Limited |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 26 February 2026 |
| Application Deadline: |
| 27 March 2026 |
| Enquiry Deadline: | 13 March 2026 |
| Contract Start Date: | 31 August 2026 (Estimated) |
| Contract End Date: | 31 August 2028 (Estimated) |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-h6vhtk-050291 |
| Notice Reference: | 017322-2026 |
View Original Notice
Access the full notice on the official portal
Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams. Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. The contract will commence on 1st September 2026. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.
Document pack· 1 file
Published contracts in the last 12 months
38
total contracts
£134.6m
total value
£8,410,000
average contract size
Typical categories
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Together Housing Association Limited · WAC-514268
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
27 March 2026
Closed
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