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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | NPTC Group of Colleges |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £400,000 |
| Estimated Value (inc. VAT): | £480,000 |
| Release Date: | 19 February 2026 |
| Application Deadline: | 6 March 2026 |
| Contract Start Date: | 12 November 2026 (Estimated) |
| Contract End Date: | 11 November 2029 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-0657ca |
| Notice Reference: | 015095-2026 |
View Original Notice
Access the full notice on the official portal
At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution. Please respond by the 06 March 2026 The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses. AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables. The NPTC are seeking to publish a competitive tender for a Telephone System Contract. NPTC would like to conduct a questionnaire survey.
Published contracts in the last 12 months
9
total contracts
£598k
total value
£149,613
average contract size
Typical categories
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
6 March 2026
Closed
Estimated Value
£400,000
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