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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | Department for Science, Innovation & Technology |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Pipeline status
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Application Deadline
2 March 2026
Closed
Estimated Value
£1
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| Estimated Value (inc. VAT): | £1 |
| Release Date: | 16 February 2026 |
| Application Deadline: | 2 March 2026 |
| Contract Start Date: | 17 September 2026 |
| Contract End Date: | 17 September 2027 |
| Contract Duration: | 1.0 years |
| Procurement ID (OCID): | ocds-h6vhtk-06551d |
| Notice Reference: | 013927-2026 |
All 3 notices for this procurement, oldest first.
GOV Voice
GOV Voice
GOV Voice
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £9,000,000 |
| Award decision date: | 6 September 2026 |
| Award status: | Active |
DSIT is exploring how the latest AI Voice technology could significantly improve citizen’s experience of government call centres by introducing citizen-facing generative AI solutions, and is seeking suppliers who may form part of the solution. This premarket engagement seeks information relating to providing an AI Voice Technology Solution. We are interested in learning from suppliers what they have already deployed in both the public and private sectors, to understand the functionality, scalability, interoperability, financial models and AI evaluation framework of current production systems. To access the premarket engagmeent documentation please contact [email protected] and submit your response to this pre-market engagement exercise.
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