Common CAD System

WAC ID:553264

NHS & HealthcareAward noticeClosed2023/54

Source:	Find a Tender Service (FTS)
Notice Type:	Award notice
Buyer:	Yorkshire Ambulance Service NHS Trust
Main Category:	Services
Procurement Method:	Direct award
Method Rationale:	Procurement Justification Continuity and Risk Mitigation Changing the supplier of both the 999 and 111 systems simultaneously would introduce unacceptable levels of risk to mission-critical services. The 999 system is already supplied and maintained by MIS, and its stability is foundational to emergency service delivery. By extending the existing MIS platform to support 111, the Trust ensures service continuity, avoids disruption, and minimises clinical, operational, and regulatory risk. System Interoperability and Technical Fit The integration of 111 onto the existing MIS 999 CAD platform creates a shared infrastructure that enables real-time data exchange, improved visibility of ambulance capacity, and streamlined deployment of surge resources. MIS’s familiarity with YAS’s operational environment further reduces complexity and enhances resilience. This is essential to delivering the goals of YAS for a unified CAD environment. Market Conditions and Supplier Capability The UK ambulance CAD market is highly specialised and limited to a small number of credible providers with a product for all three service lines. MIS already supports the Trust’s 999 system and is better positioned to deliver interoperability across service lines without introducing additional suppliers or integration burdens. Cost of Change and Value for Money Switching to a new supplier for both 999 and 111 services would require extensive transition work, staff retraining, data migration, and revalidation of system security—all of which would result in significant cost and resource impact. By extending MIS’s existing platform, YAS benefits from economies of scale, consolidated support models, and reduced technical and operational overhead. Preliminary commercial discussions with MIS confirm that pricing is competitive and consistent with other NHS ambulance CAD contracts (e.g., NIAS and Welsh Ambulance Service). Conclusion YAS’s decision to directly award this contract to MIS Emergency Systems is grounded in strong operational, financial, and strategic rationale. It ensures the delivery of a resilient, unified CAD platform that supports patient care, workforce efficiency, and digital innovation while minimising risk and maintaining service continuity.

Award outcome

Awarded to

MIS Emergency SystemsGB-COH-04251449

Award status:

Active

Contracting Authority

Organisation

Yorkshire Ambulance Service NHS Trust

Units 2 and 3, Trinity Business Park, Turner Way, Wakefield, WF2 8EE

Description

This contract will unify YAS’s existing 999 and 111 CAD systems into a single interoperable platform, with the option to include Patient Transport Services (PTS) at a later stage. The CAD system is critical to the safe, efficient, and legally compliant operation of emergency (999), urgent (111), and non-emergency (PTS) ambulance services. At present, these service lines operate on three different CAD platforms, and to deliver on key operational, clinical, and digital transformation priorities, YAS is moving to a Common CAD strategy that enables full interoperability across its service lines. After comprehensive internal governance reviews, strategic planning sessions, and market assessments, it has been determined that MIS Emergency Systems is the only viable supplier capable of delivering this requirement within acceptable timeframes, risk thresholds, and financial parameters.

CPV Classifications2 codes — click to expand

48000000Software package and information systems

72000000IT services: consulting, software development, Internet and support

Links & Documents

Original notice

View the published notice on Find a Tender Service (FTS).

View original notice

About Yorkshire Ambulance Service NHS Trust

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