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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | NORTHUMBRIAN WATER LIMITED |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Closed |
Pipeline status
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Application Deadline
2 March 2026
Closed
Estimated Value
£800,000
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Book a free consultation →| Estimated Value (ex. VAT): |
| £800,000 |
| Estimated Value (inc. VAT): | £960,000 |
| Release Date: | 4 February 2026 |
| Application Deadline: | 2 March 2026 |
| Enquiry Deadline: | 26 February 2026 |
| Contract Start Date: | 7 September 2026 |
| Contract End Date: | 7 September 2029 |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-0646fa |
| Notice Reference: | 009993-2026 |
All 2 notices for this procurement, oldest first.
NW2942 - Intraday Workforce Optimisation Solution
NW2942 - Intraday Workforce Optimisation Solution
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £1,318,565.37 |
| Award decision date: | 13 July 2026 |
| Award status: | Active |
Northumbrian Water requires an Intraday Workforce Optimisation and Real-Time Management solution to integrate with Genesys Cloud. The solution should: - Provide a corporate licence with initial access for approximately 50 users within our Operations contact Centre for a period of circa 6 months with a view to scaling across other NWL contact centres including but not limited to Billing (including planners, team leaders, and agents), during the contract term. Scaling up to 250 users across the term (circa month 7 and onwards). - Initial contract term: 3 years, with a break clause after 6 months (if the initial rollout is successful), and options to extend for 3+3+3+3 years (up to 15 years total). NWL reserve the right to renew the contract beyond the contract term, should this be advantageous for NWL. - Target contracts start date: 1 August 2026.
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