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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | London Borough of Waltham Forest |
| Main Category: | Services |
| Procurement Method: | Direct award |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
Pipeline status
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Application Deadline
15 April 2024
Closed
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Book a free consultation →| Release Date: | 27 January 2026 |
| Application Deadline: | 15 April 2024 |
| Contract Start Date: | 31 August 2025 |
| Contract End Date: | 31 August 2032 |
| Contract Duration: | 7.1 years |
| Procurement ID (OCID): | ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51 |
| Notice Reference: | 2fa56aa6-a1d3-455b-8216-301cc3eacad4-880976 |
View Original Notice
Access the full notice on the official portal
Awarded to
| Award decision date: | 28 August 2025 |
| Award status: | Active |
Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:\r • billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments\r • entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance\r • entitlement assessment of Free School Meals\r Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.
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