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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | ASTER GROUP LIMITED |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Pre-tender |
| Estimated Value (ex. VAT): | £3,000,000 |
| Estimated Value (inc. VAT): | £3,600,000 |
| Release Date: | 19 January 2026 |
| Application Deadline: | — |
| Enquiry Deadline: | 23 February 2026 |
| Procurement ID (OCID): | ocds-h6vhtk-060945 |
| Notice Reference: | 004538-2026 |
All 5 notices for this procurement, oldest first.
CAS-01240-W3D2X3 Technology Enabled Care Services at Aster Group
CAS-01240-W3D2X3 Technology Enabled Care Services at Aster Group
Technology Enabled Care Services at Aster Group
Technology Enabled Care Services at Aster Group
Technology Enabled Care Services at Aster Group
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Awarded to (2 suppliers)
| Award status: | Active |
To procure Technology Enabled Care (TEC) Services covering Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems (Lot 1) and Monitoring & Alarm Receiving Centre (ARC) Services (Lot 2) across Aster Group's housing stock. These services will form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.
Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster’s Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently
Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the TSA
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