Sport Wales Service Mapping Project

Award outcome

Description

Sport Wales is seeking to commission a suitably qualified and experienced partner to help us develop a comprehensive understanding of the services we provide, including how they connect and perform. We want to establish a clear, organisation-wide view of our services to identify where things are working well, where duplication or gaps exist, and where improvements could deliver the greatest benefit. This work will involve defining and mapping our services to create a shared and visual understanding of how they fit together. It should support us to move from a reactive to a more strategic, proactive position - enabling the Digital and Service Design Team and Sport Wales more broadly to make informed decisions about which services to prioritise, invest in, and improve. Through this commission, we aim to produce an artefact or suite of artefacts that collectively form a service map or catalogue of services. This will help the organisation to see and communicate the impact of its services, understand the relationships between them, and maintain a live picture of how the service landscape evolves over time. Bringing together both operational and strategic perspectives, the overarching objective of this commission is to develop a clear and shared understanding of Sport Wales’ services and how they collectively contribute to delivering impact across the organisation. These objectives will help Sport Wales move from a reactive to proactive service improvement – grounded in a clear service landscape, supported by a consistent taxonomy, mapped services, and completed service cards - to shape future priorities, inform planning, and strengthen decision-making at all levels.

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