Digital Dictation, Speech Recognition & Outsourced Transcription Services 2

Organisation

NHS Shared Business Services Limited

Three Cherry Trees Lane, Hemel Hempstead, HP27AH

Lot 1a Capital purchase of hardware/software goods and services for Digital Dictation. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1a. A Framework Agreement will be awarded to 8 bidders for Lot 1a. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in the last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.

Lot 1b Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1b. A Framework Agreement will be awarded to 8 bidders for Lot 1b. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.

Lot 2a Capital purchase of hardware/software for additional or standalone Speech and Voice recognition Services, including ambient and natural language processing technologies. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 2a. A Framework Agreement will be awarded to 5 bidders for Lot 2a. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.

Lot 2b Pay-as-you-go/price per line cost or software subscription for additional or standalone Speech and Voice recognition services including ambient and natural language processing technologies. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 2b. A Framework Agreement will be awarded to 9 bidders for Lot 2b. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.

Lot 3 Services to provide transcription from digital data files to written copy (hard or soft) of the data. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 3. A Framework Agreement will be awarded to 8 bidders for Lot 3. Where the Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot .

Lot 4 A combination of the services in all of lots 1a, 1b, 2a, 2b and 3. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. To be awarded to this lot, Bidders must have been successful in being awarded to a minimum of two Lots from Lots 1-3, as per the ITT Documentation. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There were additional Selection Qualification (SQ), and Bidder Declarations applicable, and bidders were also asked to respond to these. There was no evaluation of quality, social value or price for Lot 4. A Framework Agreement will be automatically awarded to Lot 4 to bidders who were successfully awarded to any combination of 2 Lots from Lots 1-3 to supply solutions spanning multiple lots under a single Call-Off. A Framework Agreement will be awarded to 8 bidders for Lot 4.

44

total contracts

£17916.0m

total value

£663,555,556

average contract size

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WAC Reference

WAC-539763

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